For Members

If you’re not a member of the media, please call 800-654-7385 to be directed to the appropriate area.

You can also send us a secure message in Blue Access for MembersSM.

Media Contacts

If you are a member of media with questions, please contact:

Colleen Miller at 312-653-6904

Email Colleen


Jul. 02, 2020

On June 2, 2020, Magellan, a vendor of Blue Cross and Blue Shield of Illinois (BCBSIL), informed BCBSIL that information for some Employee Assistance Program and behavioral health services members was accessed from Magellan’s email system as a result of ransomware.

More information about this incident can be found on Magellan’s website Learn more about third-party links. Members should direct their questions to Magellan at 888-451-6558.