For Members

If you’re not a member of the media, please call 800-654-7385 to be directed to the appropriate area.

You can also send us a secure message in Blue Access for MembersSM.


Media Contacts

If you are a member of media with questions, please contact:

Colleen Miller at 312-653-6904

Email Colleen

COVID-19 and Telehealth

Mar. 18, 2020

Last week, on March 10, we pushed forward a planned rollout of telehealth. General details can be found here. Details for providers can be found here.

This accelerated launch was done in response to the escalating COVID-19 crisis. That initial announcement is part of Blue Cross and Blue Shield of Illinois’ evolving response to this unprecedented strain on our health care system.

We want to help remove barriers, increase options and give our members, employer customers and providers tools and support as we all work together to fight this pandemic.

We are not done. Special teams throughout our company are planning and working to rollout additional resources. All new developments will be posted either to our newsroom and/or our alerts and announcements pages. Additional details for providers will be posted to our Provider News & Updates page.