For Members

If you’re not a member of the media, please call 800-654-7385 to be directed to the appropriate area.

You can also send us a secure message in Blue Access for MembersSM.

Media Contacts

If you are a member of media with questions, please contact:

Colleen Miller at 312-653-6904

Email Colleen

Message from Our CEO and President About COVID-19

Mar. 13, 2020

To Our Valued Members,

As always, our top priority is the health, safety, and well-being of our employees, our members, customers, and the communities we serve. With strong local roots, we have demonstrated an unyielding commitment to stand with our members and communities for more than eight decades — and today is no different.

We are committed to helping you stay informed about COVID-19 and access the care and coverage you need during this evolving health issue.

To prepare, we are working to ensure the safety of our employees. While that may include working remotely, we do not expect any disruption in service and are ready to provide members, customers and providers the help they need.

As developments occur, we will provide updates. If you have questions about your coverage, please call the Customer Service number on your member ID card.

Thank you for being our member. Our priority is — and will always remain — with you.

Dave Lesar, Interim CEO and Board Member, Health Care Service Corporation

Maurice Smith, President, Health Care Service Corporation