If you’re not a member of the media, please call 800-654-7385 to be directed to the appropriate area.
You can also send us a secure message in Blue Access for MembersSM.
If you are a member of media with questions, please contact:
Colleen Miller at 312-653-6904
COVID-19 Coverage for BCBSIL Members
We are closely monitoring activity around the 2019 Novel Coronavirus (COVID-19). We are committed to helping our members, employer customers and our own employees stay informed about COVID-19 and assisting those who might be affected.
Effective immediately, we won’t require prior authorization and won’t apply member co-pays or deductibles for testing to diagnose COVID-19 when medically necessary and consistent with Centers for Disease Control guidance. This applies to all members we insure.
Many of our members are covered under a health plan that is self-insured by their employer. We are helping employers in making decisions about their health plans.
For questions about your coverage, call the number on your member ID card.
With regard to treatment for COVID-19, Blue Cross and Blue Shield of Illinois plans cover medically necessary health benefits, including physician services, hospitalization and emergency services consistent with the terms of your benefits.
If you feel sick, call your doctor.
We stand ready to aid doctors, hospitals and federal, state and local public health organizations in serving our members and our communities.