If you’re not a member of the media, please call 800-654-7385 to be directed to the appropriate area.
You can also send us a secure message in Blue Access for MembersSM.
If you are a member of media with questions, please contact:
Colleen Miller at 312-653-6904
Members: Go Digital! Update Your Preferences and Contact Information
If you want fast, easy and secure access to your Blue Cross and Blue Shield of illinois account, go digital and tell us how you want us to communicate with you.
Prefer texting? Sign up for claims and benefit information, health tips and prescription reminders. Or, you can text us to find a doctor or urgent care center.
If email is your thing, let us know so we can send claim processing alerts and health tips to your favorite email inbox.
Love to surf the web on a laptop, PC or phone? Great! Avoid waiting for snail mail to see updates to your explanation of benefits (EOB) information. You can sort, organize and download up to 18 months of your claims history.
It’s up to you. Let us know and we’ll provide communication your way.