Media Contacts

If you are a member of media with questions, please contact:

Dana Holmes at 312-653-1266

Email Dana


Colleen Miller at 312-653-6904

Email Colleen


For all other questions,
please call 800-654-7385.

BCBSIL Response to Flooding In Illinois

Jul. 25, 2017

Some Illinois counties — Cook, Kane, Lake, and McHenry — have been declared disaster areas due to severe flooding. Having insurance is important during this stressful time. The Illinois Department of Insurance (IDOI) issued a notice on July 17, 2017, asking insurance companies to give members living in those 4 counties extra time to pay their monthly premiums.

This means if live in Cook, Kane, Lake or McHenry counties and receive a non-payment cancellation notice between July 12, 2017, and Sept. 30, 2017, it will be withdrawn. Your insurance won’t be cancelled. No new cancellation notices will be sent until after Sept. 30, 2017.

Keep in mind, the terms of your coverage still apply. If you're behind on your payments as of July 12, your claims may not be paid. You may not be able to use your benefits until you are up to date. See your plan or call Customer Service for details.

  • Explain your benefits
  • Find a doctor, hospital or dialysis center
  • Refill prescription medications
  • Coordinate or transition your care

If you don't have your member ID card, call the Customer Service number for your plan:

Employer-based Insurance 1-800-541-2768
Individual and Family Insurance (if you bought your insurance through BCBSIL, an agent or the Health Insurance Marketplace) 1-800-538-8833
Medicare Supplement 1-800-624-1723
National BlueCard® 1-800-810-BLUE (2583)

Helpful Tips

  • For emergencies, call 911 or go to the nearest hospital.
  • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • Bring your BCBSIL member ID card with you when you get care.
  • If you don't have your ID card, call Customer Service or print a temporary card in Blue Access for Members SM.

Read the DOI notice

See the list of affected counties