For Members

If you’re not a member of the media, please call 800-654-7385 to be directed to the appropriate area.

You can also send us a secure message in Blue Access for MembersSM.

Media Contacts

If you are a member of media with questions, please contact:

Dana Holmes at 312-653-1266

Email Dana

Colleen Miller at 312-653-6904

Email Colleen

Assistance Available for Members Impacted by Severe Weather

Aug. 03, 2015

We at Blue Cross and Blue Shield of Illinois (BCBSIL) understand that a number of our members living, working or traveling in the Chicago-land area may be impacted as a result of the severe weather that occurred on August 2.

BCBSIL is prepared to assist these members by:

  • Explaining the options for accessing care
  • Helping to locate a network provider, hospital or dialysis center
  • Assisting with early refills of prescription medications
  • Working to ensure transition of care or continuity of care needs are met
  • Accessing your member identification information

Please follow these helpful tips:

  • For an emergency situation, you should go directly to the nearest hospital.
  • For non-emergency care needs, you can call the customer service number on the back of your member ID card to locate a network provider.
  • When arriving at the participating doctor's office or hospital, you will need to present your BCBSIL ID card.
  • If you do not have your member ID card our customer service representatives will assist you or you can log in to Blue Access for MembersSM to search for a doctor, access your ID card and more.
  • BlueCard® participants (indicated by a suitcase on the member ID card) can call the National BlueCard access number to be routed to the appropriate customer service center.

Important Phone Numbers

  • BCBSIL Customer Service for all group plan members: 800-541-2768
  • BCBSIL Customer Service for individual/family policyholders: 800-538-8833
  • BCBSIL Customer Service for Medicare Supplement policyholders: 877-213-1821
  • National BlueCard access: 800-810-BLUE (2583)

Other Resources