If you’re not a member of the media, please call 800-654-7385 to be directed to the appropriate area.
You can also send us a secure message in Blue Access for MembersSM.
If you are a member of media with questions, please contact:
Dana Holmes at 312-653-1266
Colleen Miller at 312-653-6904
Information Regarding Anthem Data Breach
On Wednesday, February 4, Anthem, Inc., the largest of the Blue Cross and Blue Shield Plans, disclosed that its databases that store employee and customer data had been breached by hackers. It is not clear how many records have been exposed. While the investigation is still ongoing, at this time, Anthem is reporting that no medical records were accessed in the breach, but personal information, including Social Security Numbers, was accessed. Anthem has advised us that it has engaged the FBI and is in the process of conducting a detailed forensic investigation into the breach.
The security of our members' and employees' personal and health information is a top priority for Blue Cross and Blue Shield of Illinois. We are working hard with Anthem to determine whether any of our customers or employees were affected by this event. Should we discover that any of our members were impacted, you will be notified.
If you have concerns about any of your online accounts, we recommend that you monitor them closely for unusual activity. We will provide additional information as it is available.
Anthem has established a special website to address questions about this incident.