This page may have documents that can’t be read by screen reader software. For help with these documents, please call the number on the back of your member ID card.

Virtual Visits

Sign up now for virtual visits and get access to a doctor whenever, wherever you need one.

Our virtual visits solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor. Based on your location, this can happen 24 hours a day, seven days a week by online video, mobile app or phone.

Instead of going to the office, you can have a virtual visit while at home, work or many other places. And, a virtual visit can cost less than going to the urgent care clinic or emergency room.

Getting Care

MDLIVE's doctors and therapists can treat many non-emergency* medical conditions, like:

List of conditions treated by MDLIVE doctors and therapists
General Health Pediatric Care Behavioral Health
  • Allergies
  • Asthma
  • Sinus infections
  • UTI
  • Rash
  • Cold/flu
  • Ear infections
  • Pink eye
  • Depression/anxiety
  • Child behavior/learning issues
  • Stress management
  • They can also write – and send – prescriptions (when appropriate) to a nearby pharmacy.

    Create a Virtual Visits Account Today!

    Registering is easy. You can:

    Note: You’ll need your member ID card if registering on MDLIVE’s website or by phone.

    Access Your Virtual Visit Anytime

    Once your account is active, you can have a virtual visit by:

    Online Video

    1. Log in to your MDLIVE account through Blue Access for MembersSM (click Virtual Visits under Quick Links) or by visiting the MDLIVE website.
    2. Find an MDLIVE professional.
    3. Video chat right away or make an appointment.

    Mobile App

    1. Download the MDLIVE mobile app.
    2. Find an MDLIVE professional.
    3. Video chat right away or make an appointment.


    1. Call MDLIVE’s customer service at 1-888-676-4204.
    2. They will help you find an MDLIVE professional.
    3. This professional will call you for a virtual visit.

    Get care when — and where — you need it.

    *In the event of an emergency, this service should not take the place of an emergency room.

    Virtual visits may not be available on all plans. Non-emergency medical service in Montana and New Mexico is limited to interactive online video. Non-emergency medical service in Arkansas and Idaho is limited to interactive online video for initial consultation.

    MDLIVE is a separate company that operates and administers virtual visits for Blue Cross and Blue Shield of Illinois. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.