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Secure Messaging is a fast, easy and secure way for Blue Cross and Blue Shield of Illinois (BCBSIL) members to communicate with specialized Customer Service Representatives via Blue Access for MembersSM (BAM). This enhancement allows you to send email inquiries to Customer Service Representatives and receive email answers from the convenience and security of your own desktop (currently, responses are by phone or mail).
This is great news because:
BCBSIL uses the latest technology to maintain the confidentiality of your information and continues to evaluate new technologies for additional safeguards. Questions are stored in a locked "in box." Our specially-trained customer service representatives access questions and reply directly to members via Blue Access for Members.
With Secure Messaging, all communication happens behind fire walls in a secure database.
How do you get started? Just register for Blue Access for Members and log in.
It’s as easy as one-two-three:
Go to your email account and click on the link in the validation email sent to you when you register.
That's it! You are now ready to log in and start taking advantage of all the great tools Blue Access for Members offers.