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Introducing...
An Interactive Voice Response (IVR) System
Our Interactive Voice Response (IVR) system, with speech recognition capabilities, was introduced in May. This new voice automated telephone system allows you to conveniently perform self-service inquiry resolution and access key information by speaking your requests.
When contacting our Provider Telecommunications Center, using the IVR system, you now have three options for identification.
- If you have obtained your National Provider Identifier (NPI), and shared it with us, you can speak your NPI number when prompted by the IVR.
- You may speak your Blue Cross and Blue Shield of Illinois provider number.
- Providers who do not have an NPI or Blue Cross and Blue Shield of Illinois provider number can speak their tax ID number to obtain limited information.
You may access the IVR by calling (800) 972-8088.
Illinois IVR Caller Guides
Out-of-State IVR Caller Guides
IVR Helpful Hints and Tips
IVR Caller Guide
IVR Benefit Sheet
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