Enjoy the Convenience of Self-service Inquiry Resolution
Our Interactive Voice Response (IVR) system uses voice recognition technology so that you can obtain automated information on member eligibility, benefits or claims status. All you need to do is speak your request—the IVR does the rest!
You may access the IVR by calling our Provider Telecommunications Center (PTC) at 1-800-972-8088. Hours of availability are: Monday through Friday, 6:00 a.m. – 11:30 p.m. (Central), and Saturday, 6:00 a.m. – 3:00 p.m. (Central).
Simply provide your National Provider Identifier (NPI) when prompted* (you may speak or enter your information by touch-tone). Remember: Give the IVR your billing NPI to ensure receipt of correct benefits information.
*Note: Providers who do not have an NPI or are calling from out-of-state may speak or enter their tax ID number (TIN) when prompted by the IVR; however, these providers will only be able to obtain limited information.
