This online refund management tool will help simplify overpayment reconciliation and related processes. The eRM application is available at no additional charge. Register for an eRM Webinar.

• Enjoy single sign-on through Availity® or RealMed®. (Note: You must be a registered user with Availity or RealMed to take advantage of eRM.

To register: 

• Visit the Availity Web site
• Existing RealMed Customers: contact your RealMed Customer Account Manager or the RealMed Customer Service Center at (877) 927-8000
• Prospective RealMed Customers: Visit the RealMed Web site or contact an Account Executive at (877) REALMED (732-5633)

Visit the Availity Web site
Call RealMed Customer Service Center at (877) REALMED (732-5633)

• Receive electronic notifications of overpayments to help reduce record maintenance costs.
• View overpayment requests – search/filter by type of request, get more details and obtain real-time transaction history for each request.
• Inquire about, dispute or appeal requests online.
• Settle your overpayment requests – Have BCBSIL deduct the dollars from a future claim payment. Details will appear on your PCS or EPS; information in your eRM transaction history can also assist with recoupment reconciliations.
• Pay by check – You will use eRM to generate a remittance form showing your refund details. One or multiple requests may be refunded to BCBSIL; check number(s) will show online.
• Submit unsolicited refunds – If you identify a credit balance, you can elect to submit it online and refund your payment to BCBSIL by check, or have the refund deducted from a future claim payment.
• Stay aware with system Alerts – You will receive notification in certain situations, such as if BCBSIL has responded to your inquiry or if a claim check has been stopped.

How to Gain Access to eRM

Availity Users
Click on the HCSC Refund Management link under the "Claims Management" tab. If you are unable to access this link, please contact your Primary Access Administrator (PAA). If you do not know who your Primary Access Administrator is, click on Who controls my access? You may also contact Availity Client Services at (800) AVAILITY (282-4548) for assistance, or visit the Availity Web site for more information.

RealMed Users – Click on the HCSC Refund Management link under the "Administration" tab. If you are unable to access this link, consult with your RealMed Customer Account Manager, contact the RealMed Customer Service Center at (877) 927-8000.