Print

Electronic Refund Management (eRM)

The Electronic Refund Management (eRM) tool is designed to help simplify overpayment reconciliation and related processes. Among other features, the eRM tool provides:

  • Single sign-on convenience
  • Electronic notification of overpayments
  • Online Inquiry/Dispute/Appeal functionality
  • Option to deduct from future payments
  • Pay by check capability

The eRM tool also includes a Claim Inquiry Resolution (CIR)  function, which enables you to submit a variety of online requests for reconsideration on finalized claims. 

Prior to accessing eRM:

You must be registered with Availity®  or RealMed®.

  • For Availity registration information, visit www.availity.com, or call Availity Client Services at (800) AVAILITY (282-4548).
  • For RealMed registration information, visit www.realmed.com, or contact the RealMed Customer Service Center at (877) REALMED (732-5633).

Once you’re registered…

Log on to your preferred vendor portal to complete the online onboarding form. 

Availity Users –

  • Click on the HCSC Refund Management link under the Claims Management tab.
  • If you are unable to access this link, please contact your Primary Access Administrator (PAA). To identify your PAA, click on Who controls my access?
  • Contact Availity Client Services at (800) AVAILITY (282-4548) for assistance, or visit Availity®  for more information.

RealMed Users –

  • Click on the HCSC Financial Management link under the Administration tab.
  • If you are unable to access this link, consult with your RealMed Customer Account Manager, or contact the RealMed Client Support Center at 877-927-8000. 

Availity is a registered trademark of Availity, L.L.C. RealMed is a registered trademark of RealMed Corporation. Availity, L.L.C. and RealMed Corporation are independent contractors and are solely responsible for their products and services.