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Please Respond Quickly to Records Requests

August 16, 2011

Sometimes Blue Cross and Blue Shield of Illinois (BCBSIL) needs additional information to process your claims. That information may include medical records, lab reports, National Drug Code (NDC) numbers, or a description of services. When we send you the request, you will have the option to fax or mail the requested information to BCBSIL. However, faxing may accelerate the process. If we do not receive the information in a timely manner, your claim may be denied in total. Please help us help our members and your patients by responding promptly to our requests for additional information.