BCBSIL has begun efforts to minimize the risk surrounding external access to our systems. The new inactivity standard for provider accounts is 400 days. BCBSIL feels this timeframe is acceptable for the usage of provider user accounts.

Below are the details of this new standard:

• If a provider account is not used within 370 days, the account will be given administrative suspended status. The user then will need to call the Nebo Help Desk at (630) 916-3200 to have their ID reset and access reinstated.
• If the user fails to log in an additional 30 days for a total of 400 days, the account will become terminated. The user will no longer be able to access their account and must call the Nebo Help Desk at (630) 916-3200 to have a new ID created.