Claim Status and Adjudication
When and How to Check Claim Status
If you have submitted a claim but have not received your desired response within your expected time frame, your next step should be to check claim status.
You or your billing agent can get real-time results by checking claim status electronically.
- Submit an electronic claim status request (ANSI 276 transaction) to BCBSIL via your preferred vendor portal or practice management system.
- Don’t have a vendor portal? See our E-Commerce Connections menu for vendor options.
If you do not have the capability to submit electronic claim status requests, you may contact our automated phone system, as follows:
- Call our Provider Telecommunications Center (PTC) at (800) 972-8088.
- Our automated Interactive Voice Response (IVR) phone system is available Monday through Friday 6 a.m. to 11:30 p.m., CT, and Saturday, 6 a.m. to 3 p.m., CT.