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Blue Access for Producers

Blue Care Connection®


Our Blue Care Connection portfolio of Total Integrated Health Management Programs spans a continuum of care and intensity of intervention to give members resources to help them better manage their health. Please note, the Personal Health Manager is available to all groups; the Behavioral Health program is available only to those members whose health plans include behavioral health benefits through BCBSIL; all other features are available to non-HMO groups only. Blue Care Connection includes:

  • Utilization and Case Management - These programs, also known as Medical Services Advisory, are supported by health care professionals, including doctors and nurses who can help members understand their benefits and identify health care resources.
  • Behavioral Health - Licensed behavioral health professionals can help members access services and offer support with co-existing medical conditions or disorders such as anxiety, depression, etc.
  • Care Advisor - Registered nurses assist members with questions about chronic conditions and can help members navigate the health care system and provide information about specific conditions. Additionally, using automated outbound messaging; Care Advisors can leave voicemail messages to members identified with chronic conditions.

  • Personal Health Manager (PHM) - A package of online tools to help members better manage their health. Members can complete a health risk assessment; set up a personal health record; receive targeted wellness information and set up reminders about medical appointments and prescription refills. Learn more about the PHM through an interactive demonstration.  

    Also, with Ask A Nurse, members can ask registered nurses health-related questions online, request fitness and exercise advice with Ask A Trainer; ask registered dietitians for nutrition advice with Ask A Dietitian and receive help on managing stress, workplace conflicts and other issues with Ask A Life Coach.
  • 24/7 Nurseline - Members can get answers to their health-related questions 24 hours a day, 7 days a week. Plus, members have the option to learn about more than 1,200 health topics over the phone.
  • Special Beginnings®' - This program helps pregnant members and their babies get off to a healthy start by providing educational materials and support, pregnancy risk factor identification, ongoing communication/monitoring and access to an online resource center. Members are supported from early pregnancy through six weeks after delivery.

Contact your Blue Cross representative for more information about any of these programs.