Blue Access MobileSM Help

We want you to have the simplest, easiest mobile experience possible. But we know you might have a few questions. Read on for answers to frequently asked questions and information on security and troubleshooting.

General Use — Text Messaging

What is Blue Access MobileSM text messaging?

Blue Access Mobile text messaging allows members to opt-in to receive notifications, reminders and tips directly to a mobile phone via a text message.

What types of text messages can I sign up for?

  • Claim Status Notification — Receive notifications when claims are processed. Note: Only subscribers are able to opt-in for claim status notification
  • ID Card Information — Request personal ID card information (ID number, medical group number, and coverage effective date) via text message using the keyword "ID"
  • Diabetes Rx Drug Reminder — Receive reminders to take medication and check blood sugar. Choose the frequency and time of day for reminders (9 a.m., 12 p.m. or 7 p.m.)
  • Diabetes Diet Tips — Receive weekly diet management tips geared towards stabilizing insulin levels. Note: messages will be sent on Sunday at approximately 11a.m. CST

How do I opt-in for text messaging?

To opt-in for texting features, you must be registered for Blue Access for MembersSM (BAM) and elect to participate through your BAM User Profile (within Mobile Preferences) or during BAM registration.

During BAM Registration — You can register for BAM from your mobile phone or desktop. During the registration process, simply enter your mobile phone number and check the appropriate box to opt-in to receive claim status notifications via text message. To participate in other text message offerings, go to your User Profile and then the Mobile Preferences page.

Once you've completed your BAM registration, a text message will be sent to the mobile phone number you entered requesting that you to reply with the subscriber's five-digit ZIP code. For your security, your enrollment in the text messaging program will not be complete until you respond with the subscriber's ZIP code. If you do not respond with the subscriber's 5-digit ZIP code within 7 days, a one-time reminder will be sent to you. Once you successfully submit the subscriber's ZIP code, you will receive a confirmation via text message and your mobile phone number will show as Verified in your mobile preferences.

From within User Profile (Setting Mobile Preferences) — Within your BAM User Profile's Mobile Preferences page, you can manage your mobile phone number, opt-in to text message offerings, and view a list of available text keywords.

Your mobile phone number will show as Unverified until you successfully submit the subscriber's 5-digit ZIP code. Only when your mobile phone number shows as Verified are you fully able to partake in text message offerings.

Manage your mobile number: To change your mobile phone number, simply enter your new number and it will be marked as Unverified until you resubmit the subscriber's 5-digit ZIP code.

Opt-in: You will be able to opt-in to additional text message offerings once your phone number has been Verified. Once verified, you can text "ID" to BCBSIL (222745) to receive ID card information via text message. For assistance with the program via your mobile phone, text the keywords "STOP" to end all messaging or "HELP" to receive information on where to get your questions answered to BCBSIL (222745).

What does it mean when my mobile phone number is unverified?

When your mobile phone number shows as Unverified, this means that you are not yet fully registered. To complete your registration, simply reply to the text message requesting the subscriber's 5-digit ZIP code.

Once you have successfully texted Blue Cross and Blue Shield of Illinois (BCBSIL) with the plan subscriber's 5-digit ZIP code, your mobile phone number will show as Verified.

How do I deactivate or change the mobile phone number that I submitted to opt-in to text messaging?

To deactivate or change your mobile phone number, go to your Mobile Preferences within your User Profile in BAM and either delete your number or enter a new number.

Once you have entered a new mobile number, it will show as Unverified and you will need to reply with the subscriber's 5-digit ZIP code.

How do I stop Blue Access Mobile text messages from coming to my mobile phone?

To cancel all text messaging, respond to any Blue Access Mobile text message with "STOP", or text "STOP" to BCBSIL (222745).

What are the available text keywords?

Text ID to BCBSIL (222745) to receive ID card information

Text COPAY to BCBSIL (222745) to receive information on copay

Text DEDUCTIBLE to BCBSIL (222745) to receive information on deductibles

Text COINSURANCE to BCBSIL (222745) to receive information on coinsurance

Text HELP to BCBSIL (222745) to receive information on where to get your questions answered

Text STOP to BCBSIL (222745) to end all text messages

Is it free to use Blue Access Mobile text messaging?

Users of this service will not be charged a fee by BCBSIL. However, you may want to check with your mobile service provider since message and data rates may apply depending on your mobile service agreement.

How many messages will I receive from opting-in to Blue Access MobileSM?

The number of messages you will receive depends on your account preferences. Message and data rates may apply. Privacy Policy.

Who are the participating wireless carriers for Blue Access Mobile text messaging?

Supported carriers:
AT&T, Sprint, Boost, Verizon Wireless, U.S. Cellular®, T-Mobile®, Cincinnati Bell, Alltel, Virgin Mobile USA, Cellular South, Unicel, Centennial and Ntelos.

Who can I contact if I need additional help or my questions have not been answered?

For additional assistance, contact customer service at 888-706-0583.