Blue Cross Blue Shield of Illinois

Your customer service representative is your advocate at Blue Cross and Blue Shield of Illinois. Their primary focus is to help you understand your medical benefits and to assist you should a problem arise.

For personalized care, you can reach your representative by calling the number printed on the back of your Blue Cross and Blue Shield of Illinois identification card, consult your employer’s benefits representative or drop us an email.

Depending on your employer, you may not receive coverage for all the benefits listed below. Please check your benefits materials to determine your specific benefits.

Product/Services	Description	Phone Number
HMO Illinois/Blue Advantage HMO
	HMO Hotline	(800) 892-2803
	HMO Blue USA (away from home urgent care)	(800) 810-BLUE
	Walgreen's Mail Service (mail order pharmacy refills)	(800) Rx-Refill
	Mental Health Network: Physician Care Network	(800) 939-6333
	All other members	contact your PCP
	Chemical Dependency Network: Physician Care Network	(800) 939-6333
	All other members	(800) 346-3986
	BlueExtras (American Specialty™ Health)	(877) 320-2746
	EyeMed Vision Care	(866) 273-0817
	TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program	(866) 484-2020
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BlueChoice (POS)
	BlueChoice (POS)	Call the toll free number on the back of your ID card
	EyeMed Vision Care Discount Program	(866) 273-0813
	TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program	(866) 484-2020
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PPO
	PPO	Call the toll free number on the back of your ID card
	Out-of-Area BlueCard PPO Providers	(800) 810-BLUE (2583)
	EyeMed Vision Care Discount Program	(866) 273-0813
	TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program	(866) 484-2020
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Prescription Drug Unit
	Prescription Drug Unit	(800) 423-1973
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Individual & Family Products
	Under 65 New Enrollment	(800) 477-2000
	Under 65 Customer Service	(800) 538-8833
	Medicare Supplement New Enrollment	(800) 646-3000
	Medicare Supplement Customer Service	(800) 624-1723
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Drop Us An Email
Please use your best judgment when sending information via the Internet. If you have personal or confidential information to relay to our company, please call the appropriate member service phone number above, or you can reach your representative by calling the number printed on the back of your Blue Cross and Blue Shield of Illinois identification cards.

Visit our Web site Privacy Statement for more information on our commitment to protect information provided through the Internet.

Please select the option that best describes your e-mail inquiry:
	Claim or Benefits Inquiry
	Billing or Rate Inquiry
	Membership Maintenance (i.e. change address, add dependents, etc.)
	Request a New ID Card
	Technical Support or General Questions About Our Site
	Other

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Subscriber Number		*
E-mail Address
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Please indicate any details that will help us answer your inquiry below*

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