| Contact Us |
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Your customer service representative is your advocate at Blue Cross and Blue Shield of Illinois. Their primary focus is to help you understand your medical benefits and to assist you should a problem arise.
For personalized care, you can reach your representative by calling the number printed on the back of your Blue Cross and Blue Shield of Illinois identification card, consult your employer’s benefits representative or drop us an email.
Depending on your employer, you may not receive coverage for all the benefits listed below. Please check your benefits materials to determine your specific benefits.
| Product/Services |
Description |
Phone Number |
HMO Illinois/Blue Advantage HMO |
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HMO Hotline |
(800) 892-2803 |
| HMO Blue USA (away from home urgent care) |
(800) 810-BLUE |
Walgreen's Mail Service
(mail order pharmacy refills) |
(800) Rx-Refill |
| Mental Health Network: Physician Care Network |
(800) 939-6333 |
| All other members |
contact your PCP |
| Chemical Dependency Network: Physician Care Network |
(800) 939-6333 |
| All other members |
(800) 346-3986 |
| BlueExtras (American Specialty™ Health) |
(877) 320-2746 |
| Davis Vision |
(877) 393-8844 |
| TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program |
(866) 484-2020 |
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|
BlueChoice (POS) |
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BlueChoice (POS) |
Call the toll free number on the back of your ID card |
| Davis Vision Discount Program |
(877) 393-8844 |
| TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program |
(866) 484-2020 |
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PPO |
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PPO |
Call the toll free number on the back of your ID card |
| Out-of-Area BlueCard PPO Providers |
(800) 810-BLUE (2583) |
| Davis Vision Discount Program |
(877) 393-8844 |
| TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program |
(866) 484-2020 |
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Prescription Drug Unit |
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Prescription Drug Unit |
(800) 423-1973 |
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Individual & Family Products |
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Under 65 New Enrollment
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(800) 654-7385 |
| Under 65 Customer Service |
(800) 538-8833 |
| Medicare Supplement |
(800) 624-1723 |
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Drop Us An Email
Please use your best judgment when sending information via the Internet. If you have personal or confidential information to relay to our company, please call the appropriate member service phone number above, or you can reach your representative by calling the number printed on the back of your Blue Cross and Blue Shield of Illinois identification cards.
Visit our Web site Privacy Statement for more information on our commitment to protect information provided through the Internet.
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