Blue Care Connection®
Blue Care Connection helps Blue Cross and Blue Shield of Illinois (BCBSIL) members find the right resources, optimize their health care benefits and manage their medical conditions. Blue Care Connection provides personalized attention, support, online resources, health advocacy and much more.
Please note, the Personal Health Manager is available to all groups; the Behavioral Health program is available only to those members whose health plans include behavioral health benefits through BCBSIL; all other features are available to non-HMO groups only.
Blue Care Connection services and programs available to BCBSIL members include the following:
Utilization and Case Management
Get help understanding your benefits and learn about health care resources. Just call the toll-free number listed on your ID card.
Behavioral Health
Licensed behavioral health professionals help you access services and offer support with co-existing medical conditions or disorders such as anxiety, depression, etc.
24/7 Nurseline
Call the Nurseline – 800-299-0274 – for answers to health-related questions 24/7. Plus, learn about more than 1,000 health topics using the audio library system.
Special Beginnings®'
Expectant members – manage and understand your pregnancy with helpful educational materials and support, pregnancy risk factor identification, ongoing communication and monitoring and access to an online resource center. Members are supported from early pregnancy through six weeks after delivery.
Personal Health Manager
Access online tools and information to help you manage your health care. Want to improve overall health, manage a chronic health condition or prepare for a specific medical treatment? Find it all here.
Blue PointsSM Reward Program
Members earn Blue Points for engaging in certain healthy activities. The points are redeemable for popular health and wellness merchandise and service reward items.*
Fitness Program
Regular exercise is an essential part of healthier living. With the Fitness Program, members and their covered dependents (age 18 and older) are eligible to participate and receive a flexible membership that allows them access to fitness centers nationwide.
Weight Management
Get guidance and support for healthy eating habits and weight loss. Set goals, create action plans, and get coaching to stay motivated.
Tobacco Cessation
Want to stop smoking? Our Tobacco Cessation program can help with tools, coaching and support, plus discounts for wellness-related products and services.
To access these services and more, log in to Blue Access for MembersSM.
* Blue Points Program Rules are subject to change without prior notice.
