In order to accomodate Shared Claims Processing inquiries, BCBSIL has established a dedicated Help Desk phone number. By calling this new number, groups will be able to speak to support staff trained specifically to handle technical Shared Claims Processing inquiries.

(877) 242-1369

In order for the support analyst to efficiently respond to the call, groups should have the following information available:

• Group name
• Caller name
• Phone number (with area code)
• Group number

Callers should also have a detailed problem description, as well as the appropriate operating platform. Some examples of problems and their associated operating platforms are as follows:

Help Desk Support Hours are:

• Full Support:
  Monday through Friday: 7:00 a.m. - 10:00 p.m. (CST/CDT)
• Limited Support:
  Before/after hours listed above, Saturdays, Sundays & BCBSIL Holidays