How can I find a participating doctor or hospital in the BlueCard Program?
You can search the online list of Doctors & Hospitals or call a Customer Service Representative at (800) 325-0320.
Where can I get a printed provider directory?
Your Human Resources Representatives should be able to provide you with a printed directory. You may also obtain a printed directory by contacting Customer Service at (800) 325-0320.
What number should I call to reach a Customer Service Representative?
To reach a Customer Service Representative, please call (800) 325-0320.
How can I check the status of my claims?
You can check the status of your claims online with Blue Access for Members. You can also call your Customer Service Representative at (800) 325-0320. They can advise you of the status of any processed claims, as well as those that are still being adjudicated.
I need another ID card. What do I do?
You can order a replacement ID card online or by calling your Customer Service Representative at (800)-325-0320.
How can I change my address?
Contact your Human Resources Representative.
How do I add a dependent to my coverage?
Contact your Human Resources Representative.
