Frequently Asked Questions
Call your Customer Service Representative. They can advise you on the status of any processed claims, as well as those that are still being adjudicated. You can also check the status of your claims via Blue Access® for Members.
If your coverage is through your employer, contact your human resources department. They're familiar with your plan's specific benefits and can add a dependent to your health benefits coverage.
Call your Exelon Customer Service Representative at 800-516-1268 (PPO) or 800-892-2803 (HMO). You can also order a replacement ID card and print a temporary ID card on Blue Access® for Members.
A primary care physician (PCP) is the physician you choose to be your primary source for medical care. Your PCP coordinates all your medical care, including referrals to specialists and hospital admissions. The PCP applies to HMO plans only.
You can print a customized directory from the online list of PPO Doctors and Hospitals or HMO Doctors and Hospitals. You may also contact your Exelon Customer Service Representative 800-516-1268 (PPO) or 800-892-2803 (HMO).
To find out if your PCP participates in the HMO network, call Blue Cross and Blue Shield of Illinois (BCBSIL) at 800-892-2803 (HMO members). The identification cards you receive from BCBSIL will include the name of your medical group. If there is a discrepancy, please contact customer service at the appropriate number listed above.
Under the HMO plan, your PCP directs your care. If you need information on specialists, contact your PCP's office.
All family members participating in the HMO plan will each receive their own identification card. PPO participants with single coverage are sent one identification card. Participants with family coverage will receive two cards. If additional cards are required, you can obtain them by contacting Blue Cross and Blue Shield customer service at 800-516-1268 (PPO) or 800-892-2803 (HMO).
To change information on your policy such as your name or address, or to add dependants, you will need to contact the Exelon Employee Service Center at 877-7EXELON (877-739-3566).
