Blue Care Connection provides personalized attention, support, online resources and health advocacy to help you find the right resources, optimize your health care benefits and manage medical conditions.
Blue Care Connection programs include:
Utilization and Case Management - These programs, also known as the Medical Services Advisory, are supported by health care professionals, including doctors and nurses who can help you understand your benefits and identify health care resources.
Condition Management Services - If you are diagnosed with or at risk for developing certain chronic medical conditions, you may be eligible to participate in a condition management program at no cost. This program is designed to support conditions such as:
- Heart failure;
- Coronary artery disease;
- Diabetes;
- Asthma; and
- Chronic obstruction pulmonary disease.
This means that you will receive free educational information through the mail and you may even be called by a health advocate who will be a resource to advise and help you manage your condition.
The condition management program offers:
- Education and guidance on how to manage your condition;
- Information on healthy lifestyle options, including proper nutrition, medication management, and exercise;
- One-on-one support via a toll-free number from a registered nurse in the American Healthways Program 24 hours a day, seven days a week;
- An interactive website; and
- Educational booklets.
Participation in the program is voluntary and free. If you think you may be eligible to participate or would like additional information regarding the program, call the claims administrator at (800) 537-9765.
Personal Health Manager - A resource of online tools and information to help you make informed health care decisions. Log in to Blue Access® for Members to:
- Set up a personal health record.
- Access online health content.
- Receive targeted wellness information.
- Ask registered nurses, your health-related questions via secured e-mail through the Ask-A-Nurse feature.
- Request nutrition, fitness and weight loss advice via secured e-mail at Ask-A-Trainer.
24/7 Nurseline - Access the Nurseline for answers to your health-related questions 24 hours a day, seven days a week. Plus, you have the option to learn about more than 1,200 health topics by phone. Call (800) 299-0274.
Special Beginnings®' - The Special Beginnings program is designed to provide expectant mothers with educational information and support through early pregnancy until six weeks after delivery.
Blue PointsSM - You can earn Blue Points each time you track a fitness workout, report a meal, use the "Ask A" feature or complete other healthy activities. Points can be redeemed for reward items at the Blue Points Redemption Center.
