Corporate Integrity HOTLINE -
1-800-838-2552
Our Company is committed to the policy that all employees
have an obligation to report problems or concerns involving
ethical or compliance violations. We have a Corporate Integrity
HOTLINE that allows us to seek guidance or report a matter
of concern. The toll free number is 1-800-838-2552.
All calls to our Corporate Integrity HOTLINE can be made
anonymously and without fear of retaliation. Employees are
encouraged to provide adequate information in order to assist
with further investigation. The calls are not traced and
the information is treated in a confidential manner, subject
to the limits imposed by law. Careful efforts will be made
to ensure that investigations are handled confidentially.
The Company has a policy of non-retaliation against any
employee or other individual who makes a good faith call
to the Corporate Integrity HOTLINE. The term “other
individual” refers to consultants, agency temporary
employees, customers, providers, vendors and producers,
and other entities with whom the Company does business.
Any employee who violates this non-retaliation policy will
be subject to disciplinary action up to and including termination.
The Corporate Integrity HOTLINE is intended to supplement
existing internal communication channels. It is not intended
to replace our local management team, Senior Management,
or other Corporate Resources. The Corporate Integrity HOTLINE
is available when we believe that we have exhausted normal
Company channels or feel uncomfortable about bringing an
issue to our Supervisor or another Corporate Resource.
The Corporate Integrity HOTLINE is available Monday through
Friday, 7:30 a.m. to 5:00 p.m., Central time, excluding
corporate holidays.
Questions & Answers
Q. Do I need to identify myself
if I call the Corporate Integrity HOTLINE?
A. It is not necessary to identify
yourself when you call the Corporate Integrity HOTLINE.
You should, however, be prepared to provide enough information
about an incident or circumstance to allow the Company to
initiate an investigation. It is our policy to preserve
the anonymity of callers, subject to the limits imposed
by law. You can be assured that all calls will be treated
confidentially. However, if you tell others about a Corporate
Integrity HOTLINE call, your anonymity may be lost.
Q. Will I be informed if my concern
was investigated and/or of the outcome of the investigation?
A. All Corporate Integrity
HOTLINE calls are taken seriously. Where appropriate, formal
investigations will be conducted discreetly and professionally.
However, feedback is often limited by our obligation to
protect the rights of all parties involved.
Q. What information should I have to make a report?
A. Because each incident
is different, there is no one correct way of documenting
it. However, the following ground rules can provide general
help in guiding you through the process. These questions
should also be used in instances where an oral report is
being submitted either by telephone or in person.
1. Describe the situation and the business
area involved.
2. Do you know of the situation from your
direct observance or did someone tell you about the situation?
3. How did the situation occur? (Was a
procedure followed or not followed? Was an instruction given
from a Manager or a Supervisor? Did a fellow employee or
group of employees decide on an action?)
4. When did the situation occur? (Include
dates and an approximate time, period of time, or series
of times.)
5. Where did/does the situation occur?
(Specify a department, unit, facility, or other location.)
6 Who was/is involved?
7. Has anyone else observed the situation?
8. Who or what might be affected by the
situation? (Would it affect internal or external reports?
Would another unit be affected? Would customers, members,
or providers be affected?)
9. Are there any documents or other evidence
to support your report?
10. Have you discussed this matter with
anyone else? Have you ever attempted to report this situation
before? If yes, to whom and when?
Remember, if you do not understand, or if you have
any questions concerning, this Integrity Standard or any
other part of the Code, contact your Supervisor, a higher
level Supervisor, any of the Corporate Resources, or call
the Corporate Integrity HOTLINE (1-800-838-2552).
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