Below is a list of common questions about Mileage Reimbursement. For help, you can also call ModivCare at 1-877-831-3148.
Mileage Reimbursement Frequently Asked Questions
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How do I submit Mileage Reimbursement for eligible trips?
You may use either the ModivCare app or the Mileage Reimbursement Trip Log.
Follow the instructions on the Trip Log to submit a request.
Search “ModivCare” on either Google Play® or the Apple App Store® to download the ModivCare app. Make sure to have an email address handy to create your account. You will need to add a driver by calling ModivCare to complete your first trip. You can reach ModivCare at 1-877-831-3148.
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How do I add a new driver for reimbursement?
To add a new driver, you must call ModivCare to schedule the first trip. The driver information will be added by a representative.
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Can I submit a request for reimbursement if I drove myself?
Yes, members may be eligible for reimbursement if they drive themselves to an appointment. If you have not already, you must call ModivCare to be added as a driver.
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How can I check the status of my reimbursement?
You can check on the status using the app or by calling ModivCare at 1-877-831-3148.
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When should I expect to get my reimbursement?
Once approved, a check will be mailed to the preferred address within 14 days.
Need Help?
1-877-860-2837
(TTY/TDD: 711)
We are available 24 hours a day, seven (7) days a week. The call is free.